Returns and refunds

We work with fresh food, harvested days before it reaches your table. That’s why our policy is designed to resolve things quickly when something goes wrong, rather than to return products.

Fresh produce

Because they are fresh, perishable foods, we don’t accept returns of basket products.

If something arrives damaged or is missing

Write to us at contacto@concosecha.com as soon as possible after your delivery, with a photo of the product. We’ll review your case and, at our discretion, offer you a replacement product, an additional product in your next delivery, a credit on your next charge or another reasonable solution.

Cancellations

You can cancel your subscription whenever you want from your subscription portal or by writing to us at contacto@concosecha.com. To keep your next charge from being processed, your cancellation must reach us no later than the Friday before that charge. We don’t refund two-week periods that have already been charged.

Pauses and changes

Pauses and changes to your order (eggs or bread) are requested through our forms, no later than the Friday before the charge. Requests received after that apply starting with the following two-week period.

Baskets not received

If we can’t complete your delivery because the address or location is incorrect, or because there is no way to leave the basket safely, that two-week period will not be refunded. In those cases, we donate the basket to a community organization in Caguas so the harvest isn’t wasted. If the mistake is ours, we’ll offer you a credit or a reasonable solution.

If we can’t deliver

If a hurricane, a storm, a power outage, a road closure, an emergency or a crop loss prevents us from delivering, we’ll let you know as soon as possible. We’ll reschedule your delivery or give you a credit on your next charge for what we couldn’t deliver. If you cancel before using that credit, we’ll refund that money.

Reusable basket

The one-time $10 fee for the reusable basket is non-refundable. The basket is yours; if it breaks or is lost, a $10 replacement fee is charged.

Questions? Write to us at contacto@concosecha.com. This policy complements our Terms and conditions, which prevail in case of any difference.